CALL SUPPORT
+99450 406 30 77
EMAIL SUPPORT
avista@bakustock.com
WAREHOUSE LOCATION
Tongeren, 3700, Belgium
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+99450 406 30 77
avista@bakustock.com
Tongeren, 3700, Belgium
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your items are unopened in original packaging or have never been used
To start a return, you can contact us at avista@bakustock.com. Please note that returns will need to be sent to the following address: Mammoetstraat 2, Tongeren, 3700, Belgium
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at avista@bakustock.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Your option to send us your return: By Mail
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
In the box
Customer Responsibility
OUR FEES FOR RETURN OR REFUND OF Belgium
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is actual cost of return shipping and the Re-stocking fee is 15% of the product price.
For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is 15% of the product price.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at avista@bakustock.com
Returns
Do we accept returns? Yes, we accept returns for defective and wrongly shipped non-defective products
Exchanges
Do you accept exchanges? Yes, we accept exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Us:
Address: Mammoetstraat 2, Tongeren, 3700, Belgium
Phone Number: +32460202934
Email: avista@bakustock.com
+32460202934
avista@bakustock.com
Tongeren, 3700, Belgium